![]() I should mention I don't think this actually ever got resolved. Also, the steps that are in that link are rubbish and I would find it hard to believe that those given to a novice home user could recreate without a large amount of Googling. I would assume that if someone is having trouble opening a PDF, they are not going to be able to use the registry editor to modify the key you are suggesting. Maybe a tech support level 3 instead of a 1, but I will leave that to Adobe to solve out their own level of support. I think what a lot of users are struggling within this thread needs to be resolved by an experienced IT support specialist and needs a decent explanation on what causes the issue in transfer (because this is experience across multiple digital transportation methods). Did you guys recreate the issue and try to resolve the steps that you provided? It would be of immense help to the user base if the answer was better than "turn off your computer and turn it on again" also it would show that you had a clear grasp of the situation and weren't just trying to poop post replies to build fake internet points.
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